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Subscription FAQs

If you have a question that isn’t answered here, feel free to send it our way.

Who we are?

Cru Circle, powered by MLTZ,  is a subscription service for craft chocolates from around the world. Our mission is to a) source only from chocolate makers whose cacao sourcing is traceable and follow fair trade policies; b) connect chocolate lovers with people whose passion is to make chocolate.

We are currently based in Singapore. However, we also provide subscription services to China, India, Indonesia, Japan, Malaysia, South Korea, Thailand, Vietnam. Relevant shipping charges apply. Please refer to the shipping rates chart below before placing the order.

Easy Peasy! Click on the subscribe page, choose the subscription package you like, and proceed to check-out.

Of course! This makes an incredible gift as you can choose to send this as one-off gift or a recurring gift for a duration of your choosing.

Totally! We would love to hear your recommendations. But please make sure your recommendation is for a Chocolate Maker than a Chocolatier (know the difference here). If the maker meets our standards, we would love to bring the brand for the Cru Circle Clan.

Currently we are not able to accommodate dietary restrictions.

Inside the Cru Circle Box

You will receive 2 or 4 full size bars of unique chocolate every month. Chocolate makers create their custom products, so we are not able to provide exact weight of each bar. However, you can be certain that we consider a full-size bar to be at least 50g. 

Additionally, you will receive tasting notes for each chocolate bar with an introduction about each chocolate maker.

Every box will be a mix of dark and milk chocolate. If you prefer either one, do let us know in the instructions section at the check-out page so we will follow your preference. Please note we won’t be able to alternate between dark and milk boxes. Your choice at the beginning of the subscription will be followed throughout the subscription tenure

We won’t repeat the same bar for 24 months at least. Every month you will receive 2 or 4 unique craft chocolates from around the world. Number of bars depends on the package you choose at the time of subscription.

We ship the chocolates in a specially designed two-layer package: inner packaging is 3mm insulated thermal aluminium bag; outer packaging is laminated cardboard box. The box also contains an ice gel pack to maintain the required temperature. 

Subscription Shipping Details

For Cru Circle Subscription order, we ship the first box within 48 hours of order placement. Subsequent boxes will be shipped during the 3rd week of the month. Shipments only take place from Monday to Friday for Singapore deliveries and Monday to Wednesday for International deliveries..

Subscription Type

Frequency

Price

Prepaid – 3 months

Monthly (2 bars)

S$30 + PP*

Prepaid – 3 months 

Monthly (4 bars)

S$54 + PP

Prepaid – 6 months 

Monthly (2 bars)

S$175 + PP

Prepaid – 6 months 

Monthly (4 bars)

S$318 + PP

Ongoing Subscription

Monthly (2 bars)

S$30 + PP

Ongoing Subscription

Monthly (4 bars)

S$54 + PP

*PP – Packing & Postage

No. If you ordered a fixed subscription for 3 or 6 months, there won’t be automatic renewal. You will have to manually subscribe again. 

However, ongoing subscription will renew automatically until cancelled.

Your first payment will take place on the day of your subscription and delivery immediately thereafter (we usually ship out within 48 hours). Subsequent payments will be processed on the 13th of the month and delivery during third week of week of the month.



Standard shipment within Singapore costs S$2 per month (P&P)

International shipments, please refer to the relevant information below

Absolutely! We usually offer 1 box subscription for trial. This will usually be previous month’s box. You can also use this as a gift for a friend.

 

Yes! You can always change your address. But please do email us at [email protected]z.sg so we can update your details. Please make sure you contact us before the 12th of the month to ensure that the new box is sent to your new address.



Yes. Please make sure you pause or cancel your subscription before the 7th of the month. If you cancel after the 7th, your subscription (and its payment) will only be cancelled the following month.

 

You can also find the option to suspend or cancel your subscription in your My Account page

Unfortunately, you can’t. You have already been billed for this and your subscription forms part of our advance sourcing plan. You can, however, transfer the subscription to someone else.

Payment Details

On the subscribe page, after choosing your desired subscription plan, proceed to check-out. Our payment gateway is linked to PayPal.com, a trusted and secure payment processor. You could choose to pay either with your credit card or PayPal account. After successful completion of the payment, you will be brought back to www.mltz.sg and shortly thereafter, you will receive an email confirmation of your payment and subscription activation.

Absolutely not. PayPal handles all our payment processing, and your information is totally secure through PayPal. All we see is your name, shipping address and product(s) purchased.

Others

Nope. We love to surprise you and you can be rest assured that we bring the best craft chocolate out there to your hands. Where is the fun in life if you know exactly what’s coming your way! More so for chocolate!



You could visit our store (if you are in Singapore) or place an online order for the bar you like. Normally, the bars in the box will be on the shop shelves for some time. 

Partner

We would love to hear from you. Please drop us an email at [email protected] or use the contact form in the contact us page. We are excited to started the conversation

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